Privacy, Cancellation, Return and Shipping Policies

HOW WE PROTECT YOUR PRIVACY

We at Prima Marketing Inc. are dedicated to protecting your privacy and personal information. All of your personal information is protected by our (SSL) encryption technology. This securely encrypts and protects all of your personal data including your name, address and credit card information so that it can't be read by anyone over the internet. We value your trust very highly, and we will work to ensure that your personal information that you provide us will be fully secured and protected.

We do not sell or give your personal information to 3rd parties. Unfortunately, despite all of our efforts, there is always a risk that third parties may unlawfully intercept transmissions. This reality is true of all Internet use. As a result, we cannot ensure the security of any information you transmit, and you transmit all information at your own risk.

CANCELLATIONS ORDERS

To cancel your order you must send an email to: customerservice@primamarketinginc.com within 12 hours of when you first placed your order or call 909-627-5532 ext. #202.

If your order has been already processed, Prima Marketing Inc. will not responsible for any shipping costs incurred.

Email cancellations must contain the following: First name, last name, customer ID number, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.

Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping. A restocking fee may be charged for the cancellation of custom and or special orders please call 909-627-5532 ext. #202.

SPECIAL ORDERS

It is at the discretion of Prima Marketing Inc. "Rush" orders are charged $25.00 for priority service.

RETURN POLICY

In order to return an item, you must obtain a Return Number. Email us at customerservice@primamarketinginc.com to obtain a return number. You may return any unopened merchandise in its original condition, including original packaging within 30 days of receipt and you will receive a full refund less shipping. Any shipping cost that you incur to return a product to us will not be refunded.

We require the following information to process your return:

Note: Your return will not be processed if you do not provide ALL required information:

      • The Return number
      • Your full name and address
      • Phone number
      • Email address
      • Packing Slip
      • The original order confirmation number
      • The reason for returning the merchandise

Return Address:

Prima Marketing Inc.
Attn: Returns
5564 Edison Avenue
Chino, CA. 91710

Any package that has not been received by customerservice@primamarketinginc.com tracking information cannot be provided, will be the sole responsibility of the shipper.

ORDERS NOT RECEIVED

Once an order has been shipped and there is a delivery confirmation, Prima Marketing Inc. is not responsible for any theft of product or delivery to the wrong address. You must notify us within 15 days if order is not received.

OUT OF STOCK ITEMS

Subsequently, from time to time, if we are not able to fulfill your order, you will be notified via email for any item that is temporarily out of stock or simply cannot be fulfilled. An immediate credit will be issued to your credit card or any other method of payment that you choose.

SHIPPING POLICY

All orders are shipped, on average, within 48-72 hours from the time your order is placed. On average you should expect to receive your order within 8-12 business days from the time that you place your order.