In order to return an item, you must obtain a Return Number. Email us at customerservice@
We require the following information to process your return:
Your full name and address
The reason for returning the merchandise
Prima Return Address:
Prima Marketing Inc.
5564 Edison Avenue
Chino, CA. 91710
Any package that has not been received by customerservice@
Once an order has been shipped and there is a delivery confirmation, Prima Marketing Inc. is not responsible for any theft of product or delivery to the wrong address. You must notify us within 15 days if order is not received.
Out Of Stock Items
From time to time items may be out of stock. If an item is out of stock it will be placed on your backorder unless there are instructions for no backorders.
All orders are shipped, on average, within 48-72 hours from the time your order is placed. On average you should expect to receive your order within 8-12 business days from the time that you place your order.