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  • Return Policy

    Delivery Information

    Retailer Return Policy

    In order to return an item, you must obtain a Return Number. Email us at customerservice@primamarketinginc.com to obtain a return number. You may return any unopened merchandise in its original condition, including original packaging within 30 days of receipt and you will receive a full refund less shipping. Any shipping cost that you incur to return a product to us will not be refunded. Any returned orders will incur a 25% restocking fee.

    We require the following information to process your return:

    Your full name and address
    Phone number
    Email address
    The reason for returning the merchandise

    Prima Return Address:

    Prima Marketing Inc.
    Attn: Returns
    5564 Edison Avenue
    Chino, CA. 91710

    Any package that has not been received by customerservice@primamarketinginc.com tracking information cannot be provided, will be the sole responsibility of the shipper.

    Orders Not Received

    Once an order has been shipped and there is a delivery confirmation, Prima Marketing Inc. is not responsible for any theft of product or delivery to the wrong address. You must notify us within 15 days if order is not received.

    Out Of Stock Items

    From time to time items may be out of stock. If an item is out of stock it will be placed on your backorder unless there are instructions for no backorders.

    Shipping Policy

    All orders are shipped, on average, within 48-72 hours from the time your order is placed. On average you should expect to receive your order within 8-12 business days from the time that you place your order.

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